Member Handbook and ID Card

Member Handbook

You may have questions about the plan and your options. Your Member Handbook can inform you of the different services that your plan can offer you. The member handbook can also explain how your health plan works. If you still have questions, you may call Member Services 1-855-355-9800 (TTY 1-855-358-5856), 24 hours a day, seven days a week. 

Download the Member Handbook (PDF)

Member ID card

Every member of AmeriHealth Caritas Florida will get an AmeriHealth Caritas Florida member ID card. This card shows that you are a member of AmeriHealth Caritas Florida. Carry it with you at all times. You may need to show your AmeriHealth Caritas Florida ID card and Medicaid gold card:

  • To providers when you get health care
  • If you go to the hospital
  • At the pharmacy

If you lose your AmeriHealth Caritas Florida member ID card, call AmeriHealth Caritas Florida Member Services at 1-855-355-9800. You will get a new card mailed to you right away.

Member ID card — front

New Member ID card - front

Member ID card — back

New Member ID card - back