If you are a member of AmeriHealth Caritas Florida, you have access to medication benefits. We try to make it easy for you to get the medicine that you need.
Getting your medicines
Your provider will write you a prescription. You must pick the medicine up at a pharmacy that is part of the AmeriHealth Caritas Florida network. You'll find a list of pharmacies in your AmeriHealth Caritas Florida provider directory.
There is no cost to you for prescriptions. Show your AmeriHealth Caritas Florida member ID card when you get your prescriptions. If you have any questions, call Pharmacy Member Services toll-free at 1-855-371-3963.
Prior authorization (pre-approval)
Your provider may write a prescription for a medicine that is not on the AmeriHealth Caritas Florida drug list. If your provider does this, your provider will need to send us a prior authorization request form. We will review and let your provider know our decision.
If AmeriHealth Caritas Florida does not approve the medicine, you will get a letter that will tell you why. The letter will tell you how to make an appeal if you want to do so.
Pharmacy Member Services
If you have questions, please call Pharmacy Member Services toll-free at 1-855-371-3963.
Finding a pharmacy
You can use any of our participating pharmacies. If you need a list of pharmacies, call Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856) or use our online pharmacy directory.
At the pharmacy
If the pharmacy that you go to has any questions or concerns, they may call our pharmacy benefit manager, PerformRx℠. The PerformRx customer service number is listed on the back of your ID card. A customer service representative will help the pharmacy with your medication.
Your AmeriHealth Caritas Florida benefits include an over-the-counter (OTC) medication benefit (PDF). If you would like more information, please call Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856).
A parent or guardian must sign informed consent for psychotropic medicines for children under 13 years old. Your child’s health care provider should ask you to sign a form if he or she intends to prescribe psychotropic medicines for your child. Please discuss this with your child’s health care provider if you have any questions. The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856).