If you have an emergency, call 911 or go to the nearest emergency room. Show your AmeriHealth Caritas Florida ID card. Call your PCP and AmeriHealth Caritas Florida as soon as you can. You do not need a prior authorization to go to the emergency room.
You are always covered for medically necessary emergencies. An emergency medical condition is a situation in which your life could be threatened, or you could be hurt permanently if you don’t get care right away. If you are pregnant, this includes you and your unborn baby.
Some examples of an emergency
Call 911 or go to the hospital emergency room if you or your family member has:
- Bleeding that doesn't stop.
- Broken bones.
- Chest pain or pressure.
- Drug overdose.
- Head, neck, or spine injury.
- Mental health emergency.
- Pregnant and in labor and/or bleeding.
- Severe burn or cut.
- Severe dizziness.
- Shortness of breath or not breathing.
- Suddenly unable to see, move, or speak.
Some common health conditions can be treated without a visit to the Emergency Room or Urgent Care. An MDLIVE telehealth provider can help 24/7/365 with over 80 common conditions, including:
- Allergies and sinus problems.
- Cold or flu symptoms.
- Constipation or diarrhea.
- Earache (age 4 and over).
- Pink eye.
- Respiratory issues.
- Sore throat.
- Urinary tract infection (female age 18 and older).
- And more.
Out-of-area emergency care
If you or a family member get sick and need medical care when out of the AmeriHealth Caritas Florida service area, call Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856). We will help you find a doctor wherever you are. You can also access telehealth, with your PCP or MDLIVE, from anywhere.