What is telehealth?

Social distancing doesn't have to mean distancing from your provider!  You may be able to connect with a medical or behavioral health care provider from the safety and comfort of your home with a telehealth appointment.

Telehealth means you can connect with a provider outside of the office*. Ask your provider if you can:

  • Video chat with your provider through a computer, tablet, or smartphone.
  • Text with your provider through a secure web portal.
  • Talk to your provider by phone.

*Some providers may not offer these services.

Video: Find out how telehealth can help members like you1.


What technology do I need for a telehealth appointment?

For an appointment with your provider by video, you'll need a computer, tablet or smartphone with a camera, and an internet connection.  There are certain services that you can complete by a phone call with your provider.

MDLIVE® telehealth services

Starting June 1, 2022, AmeriHealth Caritas Florida will cover telehealth appointments with MDLIVE at no cost to members. MDLIVE's physicians have been trained for virtual visits, and can help 24/7/365 with over 80 routine conditions, including:

  • Allergies. 
  • Cold symptoms. 
  • Fever. 
  • Flu. 
  • Pink eye. 
  • Rash. 
  • Respiratory issues. 
  • Sinus infections. 
  • Sore throat. 
  • Urinary tract infection (females 18 and older). 
  • And more.

You can get the help you need right from home.

There are many ways to sign up for MDLIVE or connect to an MDLIVE health care provider:

  • Download the MDLIVE app in the Google Play™ store or Apple App Store®
  • Visit
  • Call 1-877-601-0641. 
  • Text ACFL to 635483.*

*Message and data rates may apply.

Don’t have a smartphone?

As a AmeriHealth Caritas Florida member (if you qualify), you can get a smartphone* at no cost to you that can help you use telehealth services. The benefit also includes monthly data and minutes, unlimited text messaging, and no-cost calls to AmeriHealth Caritas Florida Member Services. To find out more and apply for a smartphone, contact our partner SafeLink at 1-877-631-2550 and mention promo code AMERIHEALTH.

*Limit one per household, must be at least 18 years old to qualify.

Try these tips to help you get the most out of your telehealth session

Get ready. Find a private, quiet place and let others know you can’t be disturbed.

Test your gear before the session begins to make sure you have good connectivity. Would you feel more comfortable wearing headphones or earbuds?

Come prepared with any questions, symptoms to share, and something to write down the provider’s recommendations.

If you have questions, please call Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856).